We ship worldwide, the estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. We currently ship from the Netherlands.

United Kingdom, The Netherlands, Belgium, France, Germany, Luxembourg:
1-5working days
Cost: Free

Keep in mind that duties might apply for the UK. We don’t cover these costs and can’t predict how high the costs might be.

Rest of Europe:
3-10 working days
Cost: €8 (free over €300)

Rest of the world:
5-15working days
Cost: €10

Keep in mind that duties might apply. We don’t cover these costs and can’t predict how high the costs might be. 

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take a few business days before the tracking information is uploaded.

For orders outside of the EU customs duties might apply, this also applies for orders in the UK and US. We don’t cover these costs and can’t predict how high the costs might be. We currently ship from the Netherlands.

We’re sorry to hear that you haven’t received your parcel yet, please contact our Customer Care team at care@coldlaundry.com. We will start an investigation with the carrier to locate the package.

If you have made an address mistake and your order hasn’t been shipped yet, please contact our Customer Care team at care@coldlaundry.com immediately to adjust it. If your order is shipped already, sometimes it happens that the delivery service will correct the issue themselves by connecting the given street address and house number to the right zip code. We advise you to keep an eye on the tracking link and see if this is the case. If the parcel is returned to our warehouse because of the wrong address, you will receive a refund and you can place the order again.

Unfortunately it’s not possible to change or cancel an order, because we process your order as soon as we receive it. You can, of course, return your order within 14 days and obtain a refund.

You can return your item for a refund within 14 days from the purchase date. The item should be unworn and with the tags attached.

Cold Laundry doesn’t provide free returns, please return your items to our warehouse:

Return address:

81SOLUTION - Attn: Cold Laundry
Zeemanstraat 45
2991 XR Barendrecht
The Nethelands

Cold Laundry doesn’t provide free returns, please return your items to our warehouse:

Please include the packing slip in the parcel, so we can identify your return. We ask you to always ship with tracked delivery.

Return address:

81SOLUTION - Attn: Cold Laundry
Zeemanstraat 45
2991 XR Barendrecht
The Nethelands

Important: If you’re returning your order from outside Europe, please use an international carrier to prevent any customs issues. We suggest writing on the package “Returned goods”. Always keep the shipping receipt as proof of postage.

We strive to process all returns as quickly as possible. We will refund you in 14 business days after your package is received by our warehouse, but most likely sooner. The refund will be done in the original payment method used to place your order.

Unfortunately we do not exchange items. If you would like to receive an item in another size, please return the item for a refund and then place a new order with your desired size.

We’re sorry to hear that your item is damaged, please contact our Customer Care team at care@coldlaundry.com with your order number and photos of the damage. We will look into your problem and offer you a solution.

We’re sorry to hear that you haven’t received your refund yet. Please contact our Customer Care team at care@coldlaundry.com with your order number and tracking trace, we will look into it.

You can place an order with the following payment options:  iDeal, credit card, PayPal and Apple Pay. We do not accept Klarna, ShopPay or cryptocurrency.

We’re sorry to hear that your payment has failed. We advise you to try another payment method or contact our Customer Care team for assistance.

It might take up to 2 hours to receive your order confirmation, if after the mentioned time you haven’t received it, please get in touch with our Customer Care team at care@coldlaundry.com. Please send us a screenshot of the visible information on your end, your email, the time that you have placed the order and which items were in the shopping cart. We will look into it.